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Terms & Conditions |
How to find what you want to
buy
If you already know what you want to buy, the easiest way to
find it is to type its name into the search box at the top left of
all pages on the site.
Alternatively, you can use the main product categories (Books,
Bibles, Music, Video/DVD, Software or Gifts) or the “Search
by Interests” section down the left hand side of each page to
access the different product ranges of interest.
To get more information about a product, click on the product
image or name to see its product information page.
Add it to Your
Basket
The Shopping Basket is where you store items you intend to
buy. You can always delete items from the Shopping Basket or save
them for later if you change your mind. When you find what you want
simply click the "Add to Basket" button.
To see the contents of Your Basket at any time click the icon
at the top right of any page: 
Sign in
To sign in, click the 'Login' option at the top of the page.
From here you will be taken to the 'sign in' page where you will be
able to enter your email address and password to enter your
account. If you haven't logged in before and are setting up a new
account please click the 'Register' option at the top of the page.
From here please follow the instructions to create an
account.
Enter a delivery
address
Method of
payment
We accept Visa, Delta, Visa Electron, MasterCard, Eurocard
Switch, Maestro, cheques or postal orders (denominated in Pounds
Sterling) as payment. All orders must be prepaid. If you're paying
with a credit or debit card, enter the number without spaces or
dashes.
When you are ready click "Place
your order"
We hope that you find the following
information helpful. However, if you do have a question or concern
that isn't directly addressed by the following FAQs or the Customer
Services section, please don't hesitate to contact us for more
information.
Click here for contact
information.
CrownBooks.co.uk will send you an email to
acknowledge receipt of your order and notify you of your order
number. Please keep this order number in a safe place - just in
case you need to check its status or make a return via Customer
Services.
Your order will be integrated into our
existing automated sales order process system and despatched from
our warehouse in Carlisle. Once your order has been invoiced, you
will receive a second email to advise that the order is en route.
If an item is unavailable, you will be advised in this email.
Although every effort is made to ensure that products are
available, all offers are subject to availability. Prices are
correct at the time of display but may change at the discretion of
CrownBooks.co.uk. All prices include VAT, where applicable.
Crownbooks.co.uk is the secure on-line website for Crownbooks
Ltd. Crownbooks is an affiliate retail scheme of member’s
shops to STL Distribution, a division of Biblica UK. Biblica
UK (a Christian charity) is a distribution organisation for
Christian product operating on biblical principles and in full
agreement with the Operation Mobilisation Statement of Faith.
Crownbooks.co.uk objective is to promote and provide customers
with Christian books, music and associated products.
Crownbooks.co.uk will only recommend titles which are in agreement
with the Apostle's Creed, thereby upholding the exclusivity of the
Christian faith over other religions and cults.
However, in recognition of the diversity of, and the demand
from, the various theological traditions, titles will be available
from Crownbooks.co.uk that fall outside an evangelical position.
Inclusion of a title within Crownbooks.co.uk does not constitute
recommendation, but is offered as information containing necessary
bibliographical data.
Due care should be exercised in product selection as inclusion
of a title within Crownbooks.co.uk does not mean that
Crownbooks.co.uk or its customers will necessarily be in full
theological agreement with its content.
I am getting the message 3d authentication has failed. What should I do?
You need to check your card details are correct. If after checking the details the authentication still fails then you should contact your card provider.
I am getting the 3d secure screen and I think it is a scam. Is this real?
This is a genuine screen, we use 3d secure to give protection to our customers. Details about 3d secure can be found on the payment page or you can click on the link below:
/CrownBooksSite/cm/help.htm#payment
The site is asking me for an issue number and my card does not have one. What should I do?
The site will only request an issue no. for a Maestro card, so unless you have one of these cards you should ignore this request.
The site it asking for the start date from my card and my card does not have one. What should I do?
We only require a start date for a Maestro card so, unless you have one of these cards you should ignore this request.
I have already entered
my card start date/ title but the computer keeps asking me to enter
it. How can I get past this?
If you are using internet explorer, click on Tools, followed by Internet Options, then in the browsing history click Delete. When you have done this refresh the page and continue entering your details.
If you are using internet explorer, click on Tools, followed by Internet Options, then in the browsing history click Delete. When you have done this refresh the page and continue entering your details.
When I go to fill in my name the ADDRESS LINE 2 is in the NAME field and I can not overwrite it. How can I get past this?
Your browser font size is too big and needs amending. Go to the page Options (top right hand corner) click on Page and then Text Size and set to Normal or reduce the current text size.
I have emailed for a password reminder and never received it. What can I do?
Have you checked your junk mail, it may have been sent there? If it is here ensure you select that emails from Wesley Owen are an accept source. If it is not in the Junk mail please try again, if it still does not work contact us and we will investigate further.
I believe I have
an account with you and have tried to log in. I am then told the an
account with my email address does not exist. Then when I try to re
register it says I can not as there is already and account with my
email address. What can I do?
You will need to contact us providing your details so we can check our database and get back to you.
You will need to contact us providing your details so we can check our database and get back to you.
I have forgotten my password. What can I do?
Please go to the Forgot Password button on the log in page. A reminder will be sent to your registered email address.
I am trying to add a
new payment card and the site will not let me. What do I need to
do?
Please take a note of any error message and contact customer services. This problem should not occur as there is no limit to the number of cards you can have registered.
Please take a note of any error message and contact customer services. This problem should not occur as there is no limit to the number of cards you can have registered.
UK Delivery
Charges
We aim
to dispatch your order within 3 days of receiving it, subject to
product availability.
| UK Rates | Order value | ||
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| Destination time | Up to £9.99 £10 to £19.99 | £20 to £24.99 | £25 & over |
| 2-3 working days | £0.99 £1.95 | £2.95 | FREE |
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International
Delivery Charge
For international delivery see the table below
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We accept the following cards:
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The Crown Books online store
uses the very latest encryption technology (SSL) to ensure that
your transactions with us are private and protected as they travel
across the Internet. When you proceed to make your purchase, your
browser makes a connection to the secure section of our website.
Your browser will show a padlock in the bottom right corner to
indicate that it has made a secure connection and depending on your
browser a window may pop-up to notify you that you are entering
this safe area.
We want you to be completely happy with your
purchase from Crown Books. If for any reason, our products fail to
meet your expectations please contact us.
We are unable to deal with products bought
from your local Crown Bookshop you would need to contact them
directly. Click here for a list of local Crown Bookshops.
If you have already placed an order on this
web site that you wish to return please Login and select the Order
Amend link. Alternatively call our customer service team on 0870
420 8139 or 44 1228 611746 (from outside the UK)
Privacy
Policy
At CrownBooks.co.uk, we are
committed to protecting your privacy. The information collected
about you will help us to process orders and to provide a more
personalised shopping experience to you. Please read on for more
detail about our privacy policy.
What information
do we collect? How do we use it?
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When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. | |
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Credit/debit cards are only debited when your order is dispatched. | |
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We also ask for your telephone number which will enable us to contact you if there is a problem with your order. | |
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We personalise your shopping experience by using your purchases to shape our recommendations about the products that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store. | |
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We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new CrownBooks.co.uk services and special offers we think you'll find valuable. |
How does
CrownBooks.co.uk protect customer
information?
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When you place orders, we use a secure server. Secure server software encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information that you provide, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. |
Will CrownBooks.co.uk disclose the information it
collects to outside parties?
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CrownBooks.co.uk does not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties. CrownBooks.co.uk may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. |
What is the email policy of
CrownBooks.co.uk?
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When you place an order, you will receive an email confirming receipt of your order. You will also receive an email confirming the purchase number of your order. Please keep this number safe in the unlikely event that you may need to contact us if the parcel has been delayed/lost or damaged. | |
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Once you have registered/placed an order through CrownBooks.co.uk, you may occasionally receive emails advising you of special offers or notices that may interest you. We hope that you will enjoy receiving these emails. However, if you would prefer not to receive any such emails, please use the unsubscribe option provided. |
What about
cookies?
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Cookies are used by most major sites on the internet. We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website: Click here for more information on selecting or deselecting 'Cookies'. | |
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Most Web browsers accept cookies by default but this can usually be turned off. |
What about links
to other internet sites?
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CrownBooks.co.uk may be linked to internet sites that are not operated by CrownBooks.co.uk are not responsible for the content or privacy practices of these sites. Visitors to these sites should refer to the separate privacy policies and practices of these sites. |
Copyright © 2005-9 by Crown Books, all rights reserved.
Content, graphics, and HTML code may not be copied, reprinted,
published, translated, hosted, or otherwise distributed by any
means without explicit permission.
Crown Books as a trading name of Biblica UK grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Biblica UK This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
All offers are subject to availability. Offers cannot be used
in conjunction with any other voucher or promotion. Our best
efforts are made to ensure prices are correct at time of going to
live on the web site, but on occasions may change at the discretion
of the Crown Books Retail Group. All prices include VAT, where
applicable.
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